APA Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D. (2008).
Services marketing : integrating customer focus across the firm (5th).
New York, N.Y:
McGraw-Hill/Irwin.
Chicago Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
Services marketing : integrating customer focus across the firm.
5th
New York, N.Y:
McGraw-Hill/Irwin,
2008.
Text.
MLA Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
Services marketing : integrating customer focus across the firm.
5th
New York, N.Y:
McGraw-Hill/Irwin,
2008.
Text.
Turabian Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
Services marketing : integrating customer focus across the firm.
5th
New York, N.Y:
McGraw-Hill/Irwin,
2008.
Print.