APA Style

Cross, Richard, Smith, Janet. (1995). Customer bonding . Lincolnwood, Ill.: NTC Business Books.

Chicago Style

Cross, Richard, Smith, Janet. Customer bonding. Lincolnwood, Ill.: NTC Business Books, 1995. Text.

MLA Style

Cross, Richard, Smith, Janet. Customer bonding. Lincolnwood, Ill.: NTC Business Books, 1995. Text.

Turabian Style

Cross, Richard, Smith, Janet. Customer bonding. Lincolnwood, Ill.: NTC Business Books, 1995. Print.