APA Style
Fitzsimmons, James A., Fitzsimmons, Mona J.. (2004).
Service management ;operations, strategy, and information technology (4th).
Boston ; London:
McGraw-Hill Irwin.
Chicago Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management ;operations, strategy, and information technology.
4th
Boston ; London:
McGraw-Hill Irwin,
2004.
Text.
MLA Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management ;operations, strategy, and information technology.
4th
Boston ; London:
McGraw-Hill Irwin,
2004.
Text.
Turabian Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service management ;operations, strategy, and information technology.
4th
Boston ; London:
McGraw-Hill Irwin,
2004.
Print.