APA Style
Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D.. (2009).
Services marketing : integrating customer focus across the firm (5th).
London:
McGraw-Hill/Irwin.
Chicago Style
Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D..
Services marketing : integrating customer focus across the firm.
5th
London:
McGraw-Hill/Irwin,
2009.
Text.
MLA Style
Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D..
Services marketing : integrating customer focus across the firm.
5th
London:
McGraw-Hill/Irwin,
2009.
Text.
Turabian Style
Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D..
Services marketing : integrating customer focus across the firm.
5th
London:
McGraw-Hill/Irwin,
2009.
Print.