APA Style

Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D.. (2009). Services marketing : integrating customer focus across the firm (5th). London: McGraw-Hill/Irwin.

Chicago Style

Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D.. Services marketing : integrating customer focus across the firm. 5th London: McGraw-Hill/Irwin, 2009. Text.

MLA Style

Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D.. Services marketing : integrating customer focus across the firm. 5th London: McGraw-Hill/Irwin, 2009. Text.

Turabian Style

Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D.. Services marketing : integrating customer focus across the firm. 5th London: McGraw-Hill/Irwin, 2009. Print.