APA Style

Lovelock, Christopher H., Wirtz, Jochen., Bansal, Harvir S.. (2008). Services marketing : people, technology, strategy . Toronto: Pearson Prentice Hall.

Chicago Style

Lovelock, Christopher H., Wirtz, Jochen., Bansal, Harvir S.. Services marketing : people, technology, strategy. Toronto: Pearson Prentice Hall, 2008. Text.

MLA Style

Lovelock, Christopher H., Wirtz, Jochen., Bansal, Harvir S.. Services marketing : people, technology, strategy. Toronto: Pearson Prentice Hall, 2008. Text.

Turabian Style

Lovelock, Christopher H., Wirtz, Jochen., Bansal, Harvir S.. Services marketing : people, technology, strategy. Toronto: Pearson Prentice Hall, 2008. Print.